Over the last century (and decade), there has been an ever-growing number of communication tools available to us.  It used to be that the only way to talk to someone was to find them and actually speak to them (or maybe mail them a letter).  Now with the rush of new technologies, there’s a virtual buffet of options when you want to reach out to someone. It’s important to remember, though, that not all forms of communication are created equal.  This is especially true in the business world, and even more critical when having a conversation where your goal is to influence someone else’s actions (for example, a sales call).  Business success … [Read more...]