With our headlong rush into social media and email, it seems that it's become rarer and rarer for us to actually speak to others on the phone. This has definitely led to a decrease in phone skills, and unfortunately for many professionals it's destroyed their ability to leave a good voicemail message. This problem is compounded by the fact that, since we're leaving less voicemail messages, when we do find ourselves needing to leave a voicemail it's important and we get performance anxiety. Create Clear Communication By the way, I'm not talking about creating a perfectly-crafted sales message to get a cold call victim to call you back. … [Read more...]
You Aren’t Using the Correct Communication Technology
Over the last century (and decade), there has been an ever-growing number of communication tools available to us. It used to be that the only way to talk to someone was to find them and actually speak to them (or maybe mail them a letter). Now with the rush of new technologies, there’s a virtual buffet of options when you want to reach out to someone. It’s important to remember, though, that not all forms of communication are created equal. This is especially true in the business world, and even more critical when having a conversation where your goal is to influence someone else’s actions (for example, a sales call). Business success … [Read more...]