Here's a central irony of sales coaching: Most of the time, your reps already know what they need to do to succeed. It's rare that they are completely oblivious on what path to take or what decisions to make. But they aren’t actually doing what they know they should be doing. And that’s because they have an area (or areas) of weakness that keep them from moving forward. This isn't a sales challenge, this is a human challenge. Everyone has specific areas where they struggle that become their Achilles heel. Your job as a coach is to put a laser focus on that area over and over to help them move forward and grow. Don't … [Read more...]